Customer Care

Taking care of our customers needs on a daily basis

  • Customer care is intrinsic to the manner in which Gas Safe Heating & Plumbing Ltd operates. We take great pride in offering the service our customer’s demand of us. We like to maintain a close working relationship with all our customers and believe that by offering direct contact with our office rather than through a call centre, we are able to maintain a more professional working relationship, with the added benefit of some personal and friendly contact with our client. This is something that large national companies fail to provide.

    We aim to try and send the same engineer to appointments as in previous years, our customers can then relax around a familiar face.

    Our office staff will aim to reply to emails and return calls immediately, we understand the urgency of the business we undertake, so you can be sure you are in good hands with us.

    Our management team are technically trained which ensures an immediate appreciation of any queries presented to them, along with an effective and efficient response.

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